Legal

Refund Policy

A subscription tracker that made it hard to get your money back would be a bad joke. So: if a paid Cancely plan isn’t worth it to you, you can have a full refund within 14 days of any payment, no questions asked.

Try it first

Every account starts with 14 days of Pro, with no card required. Nothing is charged unless you choose to upgrade.

14-day money-back guarantee

• You can ask for a full refund within 14 days of your first Pro or Family payment, and within 14 days of every renewal payment.
• Pro Lifetime can be refunded in full within 14 days of buying it.
• You don’t need to give a reason.
• A refund ends the plan straight away and the account moves to the Free plan (for Family, every member’s account does). Nothing you’ve added is deleted.

After 14 days

Payments older than 14 days aren’t refunded, but you can cancel at any time from Settings and you won’t be charged again — the plan stays active until the end of the period you paid for. If something went wrong on our side (a double charge, or the service being unavailable for a long time), write to us and we’ll put it right regardless of the date.

How to ask for a refund

Payments are processed by Creem, our reseller and Merchant of Record, so refunds are paid out by Creem to the original payment method. Email support@cancely.kreativnikliker.com from your account’s email address and tell us which payment it’s about. Your Creem receipt and the customer portal (Settings → Manage billing) list every payment.

We confirm refunds within 2 working days. Depending on your bank, the money can take 5–10 working days to appear.

Your legal rights

This policy adds to, and doesn’t reduce, any rights you have under consumer law where you live. The rest of the purchase terms are in our Terms of Service.

Last updated 28-10-2026.