How to cancel Jira

Jira is cancelled by a billing admin at admin.atlassian.com/billing → Subscriptions → Manage → Deactivate. Moving a paid plan to Free takes effect in the next billing period.

Checked in October 2026 against Jira’s own help pages. Jira typically costs about €8.60 a month (€103.20 a year).

Cancel on the web

As a billing admin open admin.atlassian.com/billing and go to Subscriptions.
Find the subscription, select Manage, then Deactivate.
To stay on Jira, downgrade to the Free plan instead — it applies from the next billing period.

Open admin.atlassian.com/billing ↗

What happens after you cancel

A mid-cycle deactivation is scheduled for the end of the billing cycle, and a paid subscription is deactivated 15 days after the period ends. Data is kept for 60 days after a paid deactivation (15 days for free) — reactivate within that time to restore it.

Refunds

No refund for the remaining days of the billing cycle when you downgrade.

Watch out for

Free plans have user limits (10 users for Jira, 3 agents for Jira Service Management) — reduce users first.
You can't switch to Free on an annual billing cycle — contact support.
Undoing a scheduled cancellation needs Atlassian support.

Make sure the charge really stops

Track Jira in Cancely and mark it cancelled: the day before it would have renewed, you get a reminder to check your statement — so a cancellation that didn’t take doesn’t cost you another month.

Track your subscriptions free

Sources

Menus change. If a step doesn’t match what you see, the source pages above have Jira’s current wording — and tell us at support@cancely.kreativnikliker.com so we can fix it. Cancely isn’t affiliated with Jira.